Privacy policy

1. Introduction

SWEET APT, based in Turin, is a company specialized in short-term rental management. We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and Italian regulations on the matter.

This Privacy Policy explains how we collect, use, store and protect the personal information of users who interact with our services (website, reservations, contacts, etc.).

2. Personal Data Collected

We may collect and process the following personal data:

  • Contact details: Name, surname, email address, telephone number.
  • Booking data: Dates of stay, number of guests, accommodation preferences.
  • Payment data: Information required for transactions (e.g. credit card, PayPal), without storing full details.
  • Browsing data: IP, cookies, website usage data (see our Cookie Policy).

3. Purpose of the Processing

Your data is used for:

  • Manage reservations and provide requested services.
  • Communicate with you for confirmations, changes, or assistance.
  • Improve the quality of our services and personalize your experience.
  • Comply with legal obligations (e.g. guest registration according to Italian law).
  • Send promotional offers (only with your explicit consent).

4. Legal Basis of Processing

Data processing is based on:

  • Performance of a contract (for reservations and services).
  • Consent (for marketing and non-essential cookies).
  • Legal obligations (e.g. tax and safety regulations).

5. Data Sharing

Your data may be shared with:

  • Service providers (e.g. booking platforms, cleaning, maintenance).
  • Competent authorities if required by law.
  • Marketing partners (only with your consent).

We do not sell or rent your data to third parties for unauthorized commercial purposes.

6. Data Retention

We retain data for as long as necessary for the purposes indicated or as required by law. For example:

  • Booking data: up to 10 years for tax obligations.
  • Marketing contact details: until consent is revoked.

7. Rights of the interested party

You have the right to:

  • Access your data and request a copy.
  • Correct inaccurate information.
  • Erase data (right to be forgotten) in the absence of legal obligations.
  • Object to processing for marketing or legitimate reasons.
  • Revoke your consent at any time.
  • Request data portability in a structured format.

To exercise these rights, contact us at: info@sweetisland.store

8. Data Security

We take technical and organizational measures (e.g. encryption, secure access) to protect your data from unauthorized access, loss or unlawful disclosure.

9. Changes to the Privacy Policy

This policy may be updated from time to time. The most recent version will always be available on our website or upon request.

10. Contacts

For questions or requests regarding privacy:

  • Data Controller: SWEET APT
  • Email: info@sweetisland.store
  • Address: Piazza Statuto 9, 10122 Turin

Thank you for choosing SWEET APT!